FREQUENTLY ASKED QUESTIONS/TROUBLESHOOTING

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"I am having an issue booking. What can I do?"

 

There are a number of things you can try...​

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​1. Please ensure when you start on the 'BOOK A CLASS' page that you select the actual class you want to atted before going any further. There are 10 separate listings - one for each class. They are listed in order of days of the week, so you will need to scroll down to find the one you want (For example, if you click the Tuesday Zumba Gold session but you actually want to attend the Friday session you can't change this at the next stage so the booking will not work.)

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2. After selecting the correct class you may need to click on both the DATE and the TIME to progress the booking.

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3. If the above steps don't work then initially try to refresh the page. If this doesn't work then try completely closing the website (swipe up for mobile devices) and clear your browser/cookies - start again.

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“Can I book a number of weeks ahead?”

 

Bookings open 14 days before each class.

 

“Can I book multiple classes at the same time?”

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Yes you can. If you are booking only ONE CLASS at a time select the BOOK A CLASS feature throughout the process. If you are booking multiple classes you can use the ADD TO CART feature.

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“Can I book on behalf of someone else or for my friends?”

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Yes. Select If you are booking on behalf of someone else please enter THEIR name, not yours, so it’s their name that shows up on my class register.

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You can also book for friends, up to a certain amount. I have set different limits for different classes based on demand/average attendance and other factors.

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“I have booked the wrong class by accident, what do I do?”

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Do not pay for a class you’ve mistakenly booked. Please contact me ASAP so I can manually remove you from the register.

 

“What if I don’t know if I can attend until the last minute?”

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I recommend booking in advance to secure your place. However that’s OK, just check the system and as long as there is a place you can book it!

In many cases this will be better than trying to get in touch with me when I may be busy, travelling to a class or teaching a class.

 

“When do I pay?”

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Please pay immediately when you have booked your place. This is so I can match bookings and payments.

 

The following classes are £4: Clubbercise: Combat + Tone

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The following classes are £5: Zumba, Zumba Gold, Strictly Dance Fitness and Clubbercise.

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If you currently pay by standing order you must still book your place each time.

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“Where do I send my payment?”

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Account name ZUMBA WITH KATIE

Account type BUSINESS

Sort code 09-01-28

Account number 35990988

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"How does it work if I pay by standing order?"

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Long term regular customers are welcome to set up a recurring payment for classes, as some people find this more convenient. However, you must still book your places for each weeks class. You must also manage the standing order yourself - for example if you are going on holiday remember to put it on hold. Refunds can't be provided for missed classes.

 

“Can I cancel my place/get a refund/transfer my place?”

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Unfortunately not. Please be aware that this is not something I can provide at the current time.

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"Why didn't I get a booking confirmation email?"

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The booking confirmation may have a very slight delay in coming through to your emails. Please also check your junk mail folder. The majority of the time when this happens it is because the participant has accidentally entered their email address incorrectly. If there is any error in the way you type your email address it will not trigger a confirmation.

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How do I book/access an online class?

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This process is for REAL classes only. Please contact me directly to book virtual classes ('on demand' and livestream).

 

Can I just turn up at a class?

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Yes you can "JUST TURN UP" to any of my classes and pay with my card machine via Contactless/Chip & Pin. Please note, I do not take cash payments for classes.

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Class prices for walk ins are as follows: Clubbercise: Combat + Tone is £4.50 and Zumba//Zumba  Gold/Strictly Dance Fitness/Clubbercise are all £5.50 each.

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