HOW TO BOOK A REAL CLASS
I am delighted to announce that I am introducing a new process for booking my ‘in person’ classes. This follows the successful completion of a trial with a group of FitMixx ladies.
The new bookings process is ready now, so you can book this way with IMMEDIATE EFFECT!!
This process is for REAL classes only. Please continue to contact me directly to book virtual classes (pre-recorded online and livestream).
Many booking systems charge you a “booking fee” on top of the class price. I am delighted to say this is NOT the case with this new method and you will continue to just pay only the price of your class.
To clarify you NO LONGER CONTACT/MESSAGE ME to book classes. Here is how you do it…
INSTRUCTIONS TO BOOK A CLASS
1. Go to www.fitmixx.co.uk
2. Go to REAL CLASSES on the menu
3. Select BOOK ONLINE
4. Proceed to book your classes (please double check that you are selecting the correct class, time and date)
5. You will receive a confirmation email
6. Once booked please complete your payment “offline” in the normal way that you have been paying
FREQUENTLY ASKED QUESTIONS
“Can I book a number of weeks ahead?”
Yes! And you no longer need to wait for me to open bookings each week.
Bookings open 14 days before each class. So bookings are always open and you can book up to 2 weeks ahead.
“Can I book multiple classes at the same time?”
Yes you can but each class needs to be booked and “checked out” individually. Unfortunately the system does not currently have the functionality for you to book a “group” of classes in one go. Even so it’s still a very quick process.
“Can I book on behalf of someone else or for my friends?”
Yes. If you are booking on behalf of someone else please enter THEIR name, not yours, so it’s their name that shows up on my class register.
You can also book for friends, up to a certain amount. I have set different limits for different classes based on demand/average attendance and other factors.
“I have booked the wrong class by accident, what do I do?”
Do not pay for a class you’ve mistakenly booked. You must contact me ASAP so I can manually remove you from the register.
“What if I don’t know if I can attend until the last minute?”
I recommend booking in advance to secure your place. However that’s OK, just check the system and as long as there is a place you can book it!
In many cases this will be better than trying to get in touch with me when I may be busy, travelling to a class or teaching a class.
“When do I pay?”
The following classes are £4: Pulse and Body Tone.
The following classes are £5: Zumba, Zumba Gold and Strictly Dance.
Please pay immediately when you have booked your place. This is so I can match bookings and payments.
If you currently pay by standing order you must still book your place each time.
“Where do I send my payment?”
Account name ZUMBA WITH KATIE
Account type BUSINESS
Sort code 09-01-28
Account number 35990988
"How does it work if I pay by standing order?"
Long term regular customers are welcome to set up a recurring payment for classes, as some people find this more convenient. However, you must still book your places for each weeks class. You must also manage the standing order yourself - for example if you are going on holiday remember to put it on hold. Refunds can't be provided for missed classes.
“Can I cancel my place/get a refund/transfer my place?”
Unfortunately not. Please be aware that this is not something I can provide at the current time.
"Why didn't I get a booking comfirmation email?"
99% of the time when this happens it is because the partiipant has entered their email address incorrectly. If there is any error in the way you type your email address it will not trigger a confirmation.
Please feel free to go ahead and start booking your classes, woohoo! If you have any issues or questions please just ask.